Frequently Asked Questions
Short, friendly answers about Caramella. If you don’t find what you need, write to hello@caramella.life.
What is Caramella?
Caramella helps you estimate carbs from a photo, do quick insulin math, and keep a super-light daily diary. Simple screens, gentle guidance—no medical advice.
Is this medical advice?
No. Caramella is for learning and support only. Always confirm with your medical devices and your healthcare provider before dosing.
How do I open the app?
Click Open the app. You can start with a free 14-day trial.
Which devices are supported?
Modern browsers on iOS, Android, and desktop. Caramella is mobile-first and works great on phones.
How does the photo analysis work?
Take or upload a photo. AI suggests foods and nutrition. You can edit anything before saving.
It shows several meal options—what do I do?
Pick the option that looks right. We show alternatives when confidence is lower or multiple foods are detected.
Can I edit the estimates?
Yes. Adjust carbs, portion size, or nutrients. Your edits are saved with the meal.
How does the bolus calculator work?
It uses your insulin-to-carb ratio (ICR) and sensitivity (ISF). You can set time-based schedules in Settings. The meal bolus is shown cleanly without hidden corrections.
How does the bolus calculator work?
It uses your insulin-to-carb ratio (ICR) and sensitivity (ISF). You can set time-based schedules in Settings. The meal bolus is shown cleanly without hidden corrections.
How does bolus calculation with AI work?
The AI combines your personal ICR/ISF with the food recognition results, meal history, and optional diary factors (activity, stress, illness). It suggests a bolus that matches the current context—but you always confirm or adjust before dosing.
Does it support Bread-Units (BE/BU)?
Yes. Turn on “Show Bread-Units” in Settings and choose your conversion (10, 12, 15, or 20 g = 1 BE). Carbs can display as BE or grams.
mg/dL or mmol/L?
Choose your preferred glucose unit in Settings. Values convert automatically.
How is IOB (Insulin on Board) calculated?
IOB decays linearly over your set duration (DIA). You can add/delete injections and adjust DIA in the IOB tab.
What’s in the Daily Diary?
Basal & corrections, hypos, activity, sleep, stress, illness, device changes, meds, weight, and a short note—designed to take ~40 seconds. Voice input supported.
Can I edit past days?
Yes. Use the calendar to open any day, review meals and notes, and update entries.
Do meals sync automatically to the Diary?
Yes. Accept a meal in Capture and it appears in that day’s Diary with photo, carbs, bolus, and feedback. Delete it in Capture to remove it from the Diary.
Can I export my data?
Yes. Diary → Export lets you save CSV or PDF for sharing or combining with CGM/Apple Health data later.
Which languages are available?
English, German, and Ukrainian. Switch anytime in Settings.
Can I add a profile picture?
Yes. Upload in Settings → Profile. It’s stored securely and persists across sessions.
Where is my data stored?
In the EU with secure access controls. See our Privacy Policy for details.
How do I delete my data or account?
Email hello@caramella.life. We process deletion requests within 30 days.
What are the prices?
Monthly €3.99, Yearly €13, Lifetime €35. A 14-day free trial is included. Final purchase happens in the app.
How do I cancel?
Manage your plan inside the app at any time during or after the trial. You won’t be charged again after cancellation.
Does it work offline?
Some features need internet (photo analysis, sync, exports). You can still view cached screens but saving requires a connection.
Are my photos public?
No. Photos are stored in your personal space and shown only to you in the app. Links are unlisted; we don’t share your images.
The estimate looks off—what can I do?
Edit the numbers or add a quick note. Corrections improve the next suggestion and your own learning.
How do I contact support or share feedback?
Write to hello@caramella.life. We love hearing what helps or what’s tricky.
Does it integrate with CGM or Apple Health?
Not yet. The diary and exports are ready for future overlays. We’ll announce when integrations are available.
Do you use cookies or analytics?
Only essential storage for login and preferences. Google Analytics runs only after consent via a cookie banner.
How do I sign in?
With email and password. Keep your credentials safe and unique.
How is my data secured?
Encryption in transit (TLS), database row-level security (each user sees only their data), and strict access controls.
Is Caramella accessible?
We use clear language, high-contrast text, large tap targets, and keyboard-friendly components. Tell us what else would help!
Why is the yearly price so low?
Caramella is a private, non-commercial project. The yearly plan keeps the lights on and is the best long-term value.
Can I switch between grams and Bread-Units?
Yes. Toggle Bread-Units in Settings anytime; we convert using your chosen ratio.
Can I rate meals and tag outcomes?
Yes. Rate control/timing and tag Low, In range, or High. These help you learn what keeps you steady.
Do you send reminders?
You can set intervals for catheter/site changes in Settings. More reminder types may come later.
Who owns my data?
You do. We don’t sell your data. You can export or request deletion anytime.